Terms & Conditions of Sale
- Order Acceptance and Cancellation
- Payment Terms and Sales Taxes
- Changes in Products and Pricing
- Shipping Policy
- Disclaimer and Limitation of Liability
- Warranty and Return Policy
- Privacy and Customer Information
- Service and Support
- Force Majeure
- Entire Agreement
- Governing Law and Statute of Limitations
PLEASE READ THIS DOCUMENT CAREFULLY. IT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, INCLUDING LIMITATIONS AND EXCLUSIONS THAT MIGHT APPLY TO YOU.
1. Order Acceptance and Cancellation
We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If your credit card has been charged and your order is canceled you will receive a prompt refund credit to your account. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.
Once an order has been placed, it cannot be canceled unless the shipment is unavoidably delayed. In such a case, if you request that we cancel your order, we will use our best efforts to cancel the orde. If we are able to cancel your order and your credit card has been charged or you choose for another payment option, we will promptly credit the charge(s) back to your account.
We are a reseller to end user customers and do not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products and services which are offered on our site.
We make every effort to maintain the availability of our site. However, should we experience technical difficulties, we are not responsible for orders that are not processed or accepted.
2. Payment Terms and Sales Taxes
Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, payment must be received by us prior to our acceptance of an order. We accept MasterCard, Visa, Maestro, and PayPal for all purchases When your creditcard is not listed you can use Paypal for that card. You represent and warrant that (i) the credit card information you supply to us is true, correct and complete, (ii) charges incurred by you will be honored by your credit card company, and (iii) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any. All payments must be in European Euro €. Current billing address and phone information must be included with every order. You agree to pay interest on all past-due sums at the highest rate allowed by law. We retain a security interest in the products and all proceeds thereof until the full purchase price therefore (including taxes and additional charges) has been paid. Charges for shipping and handling will be made in accordance with our then-current shipping policies, as described below.
3. Changes in Products and Pricing
We are constantly updating and revising our offerings of products and services, and we may discontinue products and services at any time without notice. To the extent that we provide information on availability of products or services, you should not rely on such information, and we will not be liable for any lack of availability of products or services that you may order through our site. All pricing for the products and services available on our site is subject to change. For all of our prices and products, we reserve the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances.
4. Shipping Policy
Please note the posted shipping time frame is listed on the individual product page and may vary from item to item. The posted shipping time frame is contingent upon credit card approval and may be delayed should we experience difficulties in obtaining authorization Unless noted on the product page or cart page, most items ship right away and are delivered within 3-5 business days from our warehouse if we get approval or confirmation before 2:00 PM GMT (Standard Shipping) or 2-3 business days (Worldwide Express). We offer a variety of shipping options to meet your shipping needs. We use only premium carriers, such as UPS and FedEx, with various delivery options available for many items. You will have the option to choose standard or expedited shipping delivery at checkout, but we determine which carrier will deliver your products. Please note that expedited shipping may not be available for all orders, such as oversized items. The specific delivery options for your order will be displayed at checkout. All shipping prices are quoted in European Euro's. No C.O.D. orders can be accepted. We require a signature for delivery of all orders of $50 or more. For your convenience, a signature is not required for orders of $50 or less. If no signature is required for an order, you agree to bear the risk of loss for such orders. In other words, if we can confirm delivery of the order to the address provided, we will not refund any lost or stolen orders. There may be occasional delays beyond the posted order processing time. If the delay is more than 10 business days, we will send you an e-mail message notifying you of the delay. If the delay will be less than 10 business days, we will ship the product as soon as it is received. If your product is on backorder for more than 30 business days, we will send you an e-mail message asking if you want to cancel the order. If you do not advise us that you would like to cancel the order, we will keep the order active and continue to send you inquiries every 15 business days until the order is cancelled or delivery occurs. These shipping terms are accepted by you by placing an order with us.
5. Disclaimer and Limitation of Liability
Our responsibility for defects relating to the products and services available on our site is limited to the procedures described in our return policy set forth below. ALL PRODUCTS AND SERVICES AVAILABLE ON THIS SITE ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANT OF NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT THE PRODUCTS AND SERVICES AVAILABLE ON THIS SITE WILL MEET YOUR REQUIREMENTS; THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE PRODUCTS OR SERVICES WILL BE EFFECTIVE, ACCURATE OR RELIABLE; OR THE QUALITY OF ANY PRODUCTS OR SERVICES WILL MEET YOUR EXPECTATIONS. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO THE EXTENT SUCH JURISDICTION’S LAW IS APPLICABLE TO YOUR PURCHASE OF PRODUCTS AND SERVICES. WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR PRODUCTS AND SERVICES THAT ARE NOT AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE. IN NO EVENT SHALL Ducati Parts Online OR ITS PARENT, SUBSIDIARIES, AFFILIATED COMPANIES, AGENTS, SHAREHOLDERS, EMPLOYEES, OR OFFICERS (COLLECTIVELY, OUR “AFFILIATES”) HAVE ANY OBLIGATIONS OR LIABILITIES TO YOU OR ANY OTHER PERSON FOR LOSS OF PROFITS, FOR LOSS OF BUSINESS OR USE, OR FOR INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER THEORY OR FORM OF ACTION, EVEN IF WE OR OUR AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY THEREOF, ARISING OUT OR IN CONNECTION WITH THE SALE, DELIVERY, USE, REPAIR OR PERFORMANCE OF THE PRODUCTS AVAILABLE THROUGH THIS SITE. NO EMPLOYEE OR REPRESENTATIVE OF Ducati Parts Online IS AUTHORIZED TO MODIFY THIS LIMITATION. OUR SOLE AND ENTIRE MAXIMUM LIABILITY (AND THE LIABILITY OF ANY OF THE PROVIDERS OF PRODUCTS AND SERVICES AVAILABLE ON OUR SITE), FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCTS AND SERVICES YOU HAVE ORDERED THROUGH OUR SITE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION’S LAW IS APPLICABLE TO YOUR PURCHASE OF PRODUCTS AND SERVICES.
6. Warranty and Return Policy
Most of the products and services available through our site are covered under the manufacturer’s warranty. If applicable, manufacturer’s warranties apply from the date of shipment. You understand that we do not operate or control the products or services offered by the manufacturers participating on our site, and you agree that under no circumstances will we be liable for any damages arising out of the failure of any manufacturer to fulfill its obligations to you under any warranty, repair, customer support or similar policies covering products and services that you may purchase through our site. While we do not offer any warranties with respect to the products and services available through our site, we are committed to working with you to ensure that every product under warranty performs to the manufacturer’s specifications. We offer a 15 day return policy on selected items based on the manufacturer’s return policies. No returns will be accepted and all sales are final on closeout items. To return products, fill out our online return form and submit a return request. Follow the instructions provided to request a Return Merchandise Authorization (RMA) number. You will be notified about the status of your return request by email within three business days from the date of your request. NO returns of any type will be accepted without an RMA number. If a refund is made, it will be made in European euro's and no consideration will be given to any fluctuation in applicable exchanges rates that may occur between the time of purchase and the time any refund is credited. To expedite the processing of your refund or credit, we ask that products be returned within 5 days of the date that we issue the RMA. All returned products MUST be 100% complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, and contain all manuals, blank warranty and registration cards, and other accessories and documentation provided by the manufacturer. You are responsible for shipping charges on returned items; we will match your shipping method on your replacement or exchange item(s). You must insure the shipment or accept the risk of loss or damage during shipment. We strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection. If your order arrives in a damaged condition, save the merchandise AND the original box and packing it arrived in, and notify us immediately to arrange for a carrier inspection and a pick up of the damaged merchandise. DEFECTIVE returns can be returned directly to us within 15 days from the invoice date for, at our discretion, credit, replacement, exchange or repair, with the exception of electrical items. Manufacturer restrictions do apply. Any item that is missing the UPC can ONLY be replaced with the same item. After 15 days, all manufacturers’ warranties apply and you should contact the appropriate warrant service provider identified in the product description. NON-DEFECTIVE returns can be accepted directly by us within 15 days from the invoice date for, at our discretion, credit or exchange. All NON-DEFECTIVE returns are subject to a 20% restocking fee. You may return product(s) for credit(voucher) or exchange only if the sealed package containing the product(s) is unopened. No returns on electrical parts, decals, fasteners, chemicals, service manuals, owners manuals or closeout items. Some manufacturers do not accept returns of certain items for exchange, replacement or credit FOR ANY REASON, and you should check the information provided with the description of the particular product. DEFECTIVE merchandise can be returned for REPAIR only to the manufacturer directly or to any authorized service center in your area. See the description of the particular product for warranty information as provided by the manufacturer. Questions regarding our warranty and return policies should be addressed via e-mail to info@DucatiParts-Online.com or by regular mail to Ducati Parts Online, Industriepark 6 6603 BG Gelderland Wijchen The Netherlands. Attention: Customer Service. These policies set forth your sole and exclusive rights with respect to return of products and services that you may purchase through our site.
7. Privacy and Customer Information
8. Service and Support
All requests for technical service and support with respect to the products and services available through our site should be made directly to the manufacturer in accordance with their terms and conditions as set forth in the manual and relating information accompanying their products. Should you have any other questions or concerns, you should contact us by e-mail at info@DucatiParts-Online.com or by mail to Ducati Parts Online, Industriepark 6 6603 BG Gelderland Wijchen The Netherlands, Attention: Merchandising. We will do our best to help you; however, we cannot guarantee that every problem will be resolved to your satisfaction.
9. Force Majeure
In addition to any excuse provided by applicable law, we shall be excused from liability for non-delivery or delay in delivery of products and service available through our site arising from any event beyond our reasonable control, whether or not foreseeable by either party, including but not limited to, labor disturbance, war, fire, accident, adverse weather, inability to secure transportation, governmental act or regulation, and other causes or events beyond our reasonable control, whether or not similar to those which are enumerated above.
10. Entire Agreement
hese terms and conditions constitute the entire agreement and understanding between us concerning the subject matter hereof and supersedes all prior agreements and understandings of the parties with respect thereto. These terms and conditions may NOT be altered, supplemented, or amended by the use of any other document(s). Any attempt to alter, supplement or amend this document or to enter an order for products or services which are subject to additional or altered terms and conditions shall be null and void, unless otherwise agreed to in a written agreement signed by you and us. To the extent that anything in or associated with site is in conflict or inconsistent with these terms and conditions, these terms and conditions shall take precedence.
11. Governing Law and Statute of Limitations
This site (excluding linked site) is controlled by us from our offices within The Netherlands. It can be accessed from all countries around the world aswell from all 50 states in the United States. As each of these places has laws that may differ from those of The Netherlands, by accessing this site both of us agree that the statutes and laws of The Netherlands, without regard to the conflicts of laws principles thereof, will apply to all matters relating to the use of this site and the purchase of products and services available through this site. Each of us agrees and hereby submits to the exclusive personal jurisdiction and venue of the Dutch Courts located in Nijmegen, Gelderland with respect to such matters. Any cause of action brought by you against us or our Affiliates must be instituted with one (1) year after the cause of action arises or be deemed forever waived and barred. We make no representation that the products and services available through our site are appropriate or available for use in locations in your country, and accessing them from territories where such produclts and services are illegal is prohibited. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws.