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SHIPPING POLICIES

Ducati Parts Online

We ship worldwide from our warehouse in The Netherlands using UPS Worldwide service 99.9% of the time. Although UPS might be a bit more expensive compared to other parcel services we decided to use them as our main deliverer because of the very high service and real fast delivery. You will get an instant shipping estimate for your order on the view cart page or during cart/checkout.

If you require a specific shipping carrier or service we will be happy to accommodate. To avoid processing delays please contact our support team prior to placing your order.

SHIPPING METHOD EXPLANATION

Business days are Monday-Friday; Saturday and Sunday are not included in shipping days. Please see the section on international shipping for additional details.

DOMESTIC SHIPPING METHODS:

  • Standard Delivery typically in three to five business days after an order has shipped.
  • Three Day Delivery typically in three business days after an order has shipped.
  • Two Day Delivery typically in two business days after an order has shipped.
  • Next Day Delivery typically in one business day after an order has shipped.
INTERNATIONAL SHIPPING

All international orders will ship from our warehouse only and may require additional processing time. Any import duties, taxes or fees are the sole responsibility of the receiving customer. Packing slips for international shipments cannot be marked as a "gift" or with altered prices. Tires, hazardous, and some oversize items cannot be shipped internationally. Oversize items are handled on a case-by-case basis and are dependent on the item and the destination.

SPLIT SHIPMENTS

If there is a backorder or special order and you would like to split the order into multiple shipments we are happy to accommodate, but you will be responsible for any additional shipping charges. Contact our support team to get additional shipping quotes.

LOSS AND DAMAGE INSURANCE

We fully insure all shipments that leave our warehouse against loss or damage. Please let us know ASAP if any goods arrive damaged. Please keep all original shipping containers and take pictures if possible. Claims are handled through the shipping carrier (UPS, FedEx, TnT or DHL). We will assist our customers in these claims. This process can take several weeks or more to complete so be patient.

TRACKING NUMBERS

When we ship your order we will email you confirmation and a tracking number when available. The level of tracking varies per carrier and shipping service. Please understand that we have no control over this. If you require detailed tracking we suggest the following carriers: UPS, FedEx or DHL as TnT often has infrequent updates and some services offer no tracking at all. Contact our support team prior to placing your order if you require a specific service.